Frequently Asked Questions about Trophies, Medals and Awards
Prices & Discounts
That is easy to answer - it's simply just Yes! As we are a direct importer and manufacturer.We offer quantity discounts of Up To 50% Off on a massive range of trophies, medals and awards. Just select your product of interest, add the quantity and get an instant quote.
Our online system offers big quantity discount savings which are automatically calculated on screen. The Savings are Massive and Unbeatable anywhere in the UK.
Our online system offers big quantity discount savings which are automatically calculated on screen. The Savings are Massive and Unbeatable anywhere in the UK.
Deliveries
Our average processing time for orders is 5-7 working days. However, we can process much faster when required; including next-day delivery. As our business is seasonal our annual peak selling season lasts from April to the middle of July. Our turnaround times are less during other months of the year.
Therefore, we ask that you state your required by date whilst placing your order online or contact us for any urgent enquiries which we will always endeavour to meet. We can deliver UK-wide using next-day carriers such as DPD and TNT as well as pallet deliveries for large orders.
Therefore, we ask that you state your required by date whilst placing your order online or contact us for any urgent enquiries which we will always endeavour to meet. We can deliver UK-wide using next-day carriers such as DPD and TNT as well as pallet deliveries for large orders.
Yes, just select the in-store pickup option in the checkout process. Please note we are based in Cardiff, South Wales, UK. CF15 9AA.
Personalised Engraving
Yes, we can provide an engraving service on most of our trophies and awards. Look out for the engraving section when ordering.
Generally, there 4 types of engraving:
Generally, there 4 types of engraving:
- An Engraved Plate added to your awards
- Shot Blast Engraving a giving a frosted effect of text or logos directly to the glass surface
- Direct text or logo Engraved to the surface of Silver Cups, Salvers or Tankards.
- Engraved Plaque with Logos and Text.
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Yes, we do charge for engraving on our trophies. Our engraving prices are lower for higher quantities.
Some other suppliers do offer you free plate engraving. However, as our awards are discounted so
heavily, the final price including engraving works out to be far cheaper.
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These are displayed on a screen where you input engraving on our site and the system will only
allow you to input the number of characters allowed on a product-by-product basis.
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<h3 class="FAQ-Section-Heading">Custom Club, School, Club, League, Company and Organisational Logos</h3>
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Yes, where applicable approximately 70% of our products can be personalised with your school,
club, league, company, or organisational logo. This can be achieved in several ways, please see below. <br><br>
Look out for the Upload Custom Image within the Customisation Section. <br><br>
<span class="underline">Medals</span> <br>
There are essentially two types of logo medals available, stock medals with custom logo insert with standard stock ribbon attached, or cast bespoke medals.
to your design
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Stock die-cast medals with your own custom Logo Insert centres in either flat vinyl or acrylic dome finishes.
These are standard stock items and all custom inserts are printed in-house, so turnaround times are generally within
<b>5-7 days</b> or quicker by arrangement. However, we can process much <b>faster when required</b>
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/centre_medal.webp" style="width: 80px; height: auto; margin: 15px;" alt="Insert Centres on Die-Cast Medals">
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Cast bespoke medals with your logo or design cast into the metal surface of the medal. These medals can be produced to your specified design,
size, shape and coloured finish; with the option of your own bespoke custom design ribbon attached.
These are produced in the far east and take between <b>5-12 weeks</b> to arrive and have a minimum quantity, tooling and importing charges that apply. <b>Please contact us for more information.</b>
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/cast_medal.webp" style="width: 150px; height: auto; margin: 15px;" alt="Bespoke Medal Customisations">
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<span class="underline">General Trophies and Plaques</span> <br>
We can add your custom logo in the form of a custom logo centre. These are available in flat, vinyl or domed finishes.
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/trophies_with_custom_centres.webp" style="width: 250px; height: auto; margin: 15px;" alt="Trophies with Custom Centre Inserts">
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<span class="underline">Glass Trophies and Awards</span> <br>
We shot-blast logos and text onto the glass surface, this gives a frosted appearance to the engraved area on the surface.
These are stock items and customised in-house and take between <b>5-7 days</b> or faster when required.
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/engraved_glass.webp" style="width: 100px; height: auto; margin: 15px;" alt="Engraved Class">
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<span class="underline">Cup Trophies, Salvers and Tankards</span> <br>
We can engrave logos on silver-plated and nickel-plated cup surfaces these are generally high-value silver cups over £20. Costs for this service are by quotation only.
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/logo_cup_salver_and_tankard.webp" style="width: 230px; height: auto; margin: 15px;" alt="Engraving on Cups">
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<span class="underline">Printed Glass and Wood Wall Plaques</span> <br>
This service is available on a limited range of glass and wood plaques; subject to minimum quantities. Please forward your enquiry to our customer service department.
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/printed_glass_plaques.webp" style="width: 270px; height: auto; margin: 15px;" alt="Engraving on Plaques">
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We accept the following jpeg, pdf, and Corel Draw are our preferred formats. As well as EPS. PNG, Adobe Illustrator.
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You can upload your artwork whilst ordering the majority of our products. But if you have multiple logos
or more detailed instructions you can also email or discuss with our customer services team.
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We will forward a PDF artwork for all custom logo products, unfortunately, this service is not available for logo centre inserts. <br><br>
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<h3 class="FAQ-Section-Heading">Placing Your Order, we are here to help and guide you through this process
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<button class="faq-button">“I am nervous to place my order online as My order is big and the engraving and customisations are not easy to place online, and it may go wrong”<span>+</span></button>
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This is ok, you can forward your enquiry by Email, and we will send you an emailed quotation. We are also able to forward you a simple to
complete <b>Excel template</b> to help you place your order with us. You are able to use the copy-and-paste function to simplify and speed up this process.
This is a fantastic tool, why not try it out? <a class="link" href="https://dswebsite.blob.core.windows.net/engraving-template/Engraving%20template.xls">download the Excel template here</a>.
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<button class="faq-button">“My order is a league or club order which I am unable to pay with my card online."<span>+</span></button>
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This is ok, submit your order online as normal and select the quotation option in the checkout. Upon receipt,
we will forward by email a PDF quotation within 1 hour. This will include your customisations and discounts for you
to ok before you pay and commit to your order. Payment can be made at a later date by paying over the phone, cheque or BACS.
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Please note that Cheques can take 5 days to clear before your order is processed.
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<button class="faq-button">“We are a school and can only order with our school purchase orders. How Can I do This online?"<span>+</span></button>
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This is ok just submit your order online as normal and select the quote option in the checkout and we will forward a PDF order
confirmation by email within one hour. On receipt, if you wish to proceed, forward your purchase order by email quoting your order number,
required date and any other order details.
<span style="text-decoration: underline; font-weight: bold;">We recommend you check your spam folders for email correspondence from us as many of our emails to schools get caught up in their spam filters.</span>
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<button class="faq-button">“I Only require a Quote at This Stage, as the Trophies/Medals/Awards are not required for a month.”<span>+</span></button>
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We understand that event and award day organisers require a quote as a guide to ensure that they are receiving the best-value trophies and awards available.
With this in mind, we take into consideration of changes in competitions, number of recipients, budgets or award criteria before you order.
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Yes of course you can contact us by email, screen chat or by telephone to guide you through our product range, delivery information or any other questions you may have.
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<button class="faq-button">My Engraving Includes Many Different Names and Competition Details Which Is Difficult to Input Online?<span>+</span></button>
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Our online input can speed this process up as you can select lines of engraving to be repeated on all trophies. <Br><br>
For Instance, Generally, Every Award has the event, club, team, and School Name on the 1st line and sometimes the 2nd line also example below. <br><br>
1st Line of Engraving - My Town Football Club <br>
2nd Line of Engraving - Season 2023 - 24 <br>
3rd Line of Engraving - John Smith <br> <br>
<span class="underline">Excel Order Template</span> <br>
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<img src="https://dswebsite.blob.core.windows.net/catalog/faq/online_engraving.webp" style="width: 400px; height: auto; margin: 15px;" alt="Engraving Prompt Window">
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We also offer a simple to Use Excel Template which is a fantastic tool to speed up your input and supply us
with engraving details. Again, Generally, most of the 1st and 2nd line Information does not change you can use
cut and paste to cut down tedious keyboard time to place your order. <br> <br>
Use Screen Cut and Paste for Quick input see the example below.
<div style="text-align: center;">
<img src="https://dswebsite.blob.core.windows.net/catalog/faq/excel.webp" style="width: 400px; height: auto; margin: 15px;" alt="Excel Template for Engraving">
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<a class="link" href="https://dswebsite.blob.core.windows.net/engraving-template/Engraving%20template.xls">Downloads Excel template here.</a>
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<h3 class="FAQ-Section-Heading">Making A Payment, You Can Pay Us Using Various Methods</h3>
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Yes, we take all major credit and debit cards excluding American Express.
You can make this payment online during the checkout process.
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Yes, please quote your order reference number.
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Yes, this is available to Schools, colleges and Public Sector Customers.
Submit your order online as normal and select the quote option in the checkout and we
will forward a PDF order confirmation by email within 1 hour. If you wish to proceed
just forward your purchase order by email for your order to proceed. <span style="text-decoration: underline; font-weight: bold;">We recommend
you check your spam folders for email correspondence from us as many of our emails to
schools get caught up in their spam filters</span>. <br><br>
Your order will not be processed until we receive your purchase order.
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Yes, simply place your order via the shopping cart and select the BACS option within the
checkout process. We will then send you an order confirmation confirming finalised
costs, you are then able to transfer your BACS payment to us using your order number
as a reference. It's worthwhile confirming with our customer service
team that you have transferred the funds and we have received them. Your order
will not be processed if we do not receive payment.
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Yes, for payment against purchase orders, large associations, or league orders. <br>
Note this can add a week on despatch time as we must wait for the cheque and funds to clear.
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<h3 class="FAQ-Section-Heading">After Sales Service</h3>
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When we despatch your order, we will forward a tracking Reference to the email or phone
address provided, this service is only available with our carton deliveries. Pallet
deliveries are on the next working day service without an estimated time of arrival.
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<button class="faq-button">There is a problem with My Order, Can You Help?<span>+</span></button>
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Of Course, please contact our customer service team and they will be there to help you.
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<button class="faq-button">I Have Received My Order and There Are Breakages In Transit?<span>+</span></button>
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Our Products leave our warehouse in pristine condition and we have quality packaging and
preventions to avoid breakages but sometimes cartons can be mishandled in transit. If you have any damages
please send us images of the internal and external packaging and images of the damaged
trophies by email, so we can further investigate. <br><br>
Please also quote your order number. Please also note we have multiple images if there are multiple
damages to verify and make a claim against our carriers' insurance.
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